ARTIFICIAL INTELLIGENCE, WITH ESCHER'S CTO, WAYNE HAUBNER
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ARTIFICIAL INTELLIGENCE, WITH ESCHER'S CTO, WAYNE HAUBNER

Posted by Maddison Manolis on Nov 8, 2019 2:15:48 PM

ARTIFICIAL INTELLIGENCE, WITH ESCHER'S CTO, WAYNE HAUBNER

 

Escher CTO Wayne Haubner joins Ian Kerr of Postal Hub Podcast to discuss applications for artificial intelligence in the postal and delivery sectors:

  • The difference between AI and machine learning

  • Where to source data (e.g. transaction data, tracking data, customer profiles)

  • AI and loyalty programmes - and the impact on repeat sales

  • Driving better customer engagement with AI

  • Digital on-boarding - training for new staff

  • How AI and big data can predict problems in the delivery network and post office network

  • Making data available for analysis in real-time

  • Predicting and recognising customer behaviour - even in-store!

  • Using AI to support up-selling in parcel delivery

  • Reducing fraud using AI

Look out for more from Escher’s leadership team on the Postal Hub Podcast in the future

Topics: Consumer Engagement, Customer Experience, "first and last mile", PUDO, Artificial Intelligence, AI