Our CTO, Wayne Haubner, was a guest on the Postal Hub Podcast this week discussing the future of Posts, the post office, and technology.
In Wayne and Ian's discussion they discuss:
Keeping POS technology simple while offering a greater range of over-the-counter transactions
The user experience and what that means for training costs and error rates
Integration between retail systems and other internal systems
Communicating between different POS platforms - including mobile POS - in real time
Advantages of in-store mobile POS
Pop-up retail stores (including parcel collection)
Cashierless stores, such as Amazon Go - could they work in the postal world?
Customer loyalty programmes and the in-store customer experience
How technology can help in finding new revenue streams
Automation and self-service in post offices
Real time data enabling customised delivery (interactive delivery management)
Integrity of data in cross-border shipping (including blockchain)
Look out for more of Escher's leadership team featuring on the Postal Hub Podcast in the near future.
Escher, 111 St Stephen’s Green, Dublin, Ireland, D02 VN51
Phone: +353 1 254 5400