Escher CTO Wayne Haubner talks about advances in technology in the post office world:
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Escher CTO Wayne Haubner talks about advances in technology in the post office world:

Posted by Maddison Manolis on May 29, 2019 9:40:18 AM

Escher CTO Wayne Haubner talks about advances in technology in the post office world:

Our CTO, Wayne Haubner,  was a guest on the Postal Hub Podcast this week discussing the future of Posts, the post office, and technology.

In Wayne and Ian's discussion they discuss:

  • Keeping POS technology simple while offering a greater range of over-the-counter transactions

  • The user experience and what that means for training costs and error rates

  • Integration between retail systems and other internal systems

  • Communicating between different POS platforms - including mobile POS - in real time

  • Advantages of in-store mobile POS

  • Pop-up retail stores (including parcel collection)

  • Cashierless stores, such as Amazon Go - could they work in the postal world?

  • Customer loyalty programmes and the in-store customer experience

  • How technology can help in finding new revenue streams

  • Automation and self-service in post offices

  • Real time data enabling customised delivery (interactive delivery management)

  • Integrity of data in cross-border shipping (including blockchain)

 Look out for more of Escher's leadership team featuring on the Postal Hub Podcast in the near future.

Topics: Technology, Escher News