July 2, 2019 eCommerce, Technology, Customer Engagement Platfrom
This article discusses, Amazon, the decrease in letters, increase in parcels and some other key changes in the postal industry.
Delivering through times of uncertainty is no easy task, yet postal operators and couriers do so every day. From the massive growth in eCommerce activity resulting in the exponential increase in parcel volumes, to higher demands from customers for greater visibility, tracking, and control, to expectations for same or next day delivery, simplified returns process, and dynamic delivery, many posts are coping with changes from the demand side as best they can with traditional models and incremental technology improvements.
Escher’s latest office opening in Malaysia will be its second in the region and seventh office globally
Our CTO, Wayne Haubner, was a guest on the Postal Hub Podcast this week discussing the future of Posts, the post office, and technology.
New York may pride itself as being the city that never sleeps, but the “always on” nature of the connected society is having a significant effect on the way we work, rest, and play. Thanks to increased internet access and the proliferation of mobile devices, a 24/7 digital lifestyle is now the norm for most people. As a result, postal organizations that do not offer a round-the-clock service run the risk of losing both customers and business opportunities.
Topics: Customer Experience
Escher CEO Nick Manolis talks to the Ian Kerr about Digital Transformation in the Postal Industry
Our CEO, Nick Manolis, was a guest on the Postal Hub Podcast this week discussing the future of Posts, the future of Escher and the future of POS.
Topics: Escher News