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Mobile Posts: Fitting the post office into a mail carrier’s pocket

Posted by Ciaran Hurley on Oct 31, 2018 4:27:18 PM

Mobile Posts: Fitting the post office into a mail carrier's pocket

The first computers were so big they fit into entire rooms. Now, we can fit mini computers into our pockets via our phones.

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Topics: mPOS

Escher appoints Nick Manolis as CEO

Posted by Ciaran Hurley on Oct 8, 2018 3:27:00 PM

Escher appoints Nick Manolis as CEO

Supply chain veteran joins Escher as the company looks to expand their customer engagement platform for postal operators and couriers globally

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Topics: Escher News

Customer Engagement Strategies - Part 1: Loyalty Programme Software

Posted by Sean Pender on Sep 4, 2018 5:38:00 PM

Customer Engagement Strategies - Part 1: Loyalty Programme Software

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Topics: Postal sector news, Customer Experience

How posts are pushing the envelope in a digital world

Posted by Sean Pender on Aug 28, 2018 11:46:50 AM

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Topics: Customer Experience

Create better customer experiences for the always on consumer with 24/7 posts

Posted by Ciaran Hurley on Aug 21, 2018 10:47:18 AM

Create better customer experiences for the always on customer with 24/7 posts

People pay for convenience.

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Topics: Customer Experience

How mobile post empowers on-the-go consumers

Posted by Ciaran Hurley on Jul 31, 2018 4:50:20 PM

How mobile post empowers on-the-go consumers

In the digital age, consumers expect more from their favorite brands. They want an easy process with same-day delivery and seamless customer support.

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Topics: Customer Experience

Consumer apps: Made simple for users and posts

Posted by Sean Pender on Jul 10, 2018 12:28:07 PM

Consumer apps: Made simple for users and posts

In the age of customer experience, consumer apps make a lot of sense. They’re convenient and easy to use, with one-touch access. They can bridge the gap between services and, ultimately, enable the consumer to live their lives more easily.

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Topics: Customer Apps

Agent networks: The easy way to extend the services of posts

Posted by Sean Pender on Jul 3, 2018 3:37:55 PM

Agent networks: The easy way to extend the services of posts

Keeping up with consumer trends can be difficult and come with a high cost. For the United States Postal Service (USPS), that figure reaches $800 million annually, according to a report from the Office of the Inspector General.

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Topics: Customer Experience

Customer Engagement Strategies - Part 2: Retail Analytics

Posted by Niall Carty on Jul 2, 2018 5:17:00 PM

Customer Engagement Strategies - Part 2: Retail Analytics

The first step in investing in an effective loyalty programme is to understand the requirement and value that a powerful programme can bring. As discussed in part one of this blog series once this initial barrier has been overcome, you can then sign customers up and begin to track and understand consumers and their buying habits. This data should be viewed as a valued asset and contribution to your business. The next steps are to then delve deeper - and track, extract and analyse this valuable information. You can then begin adding invaluable data to your marketing and business plans with retail analytics.  

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Topics: Postal sector news, Customer Experience