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Consumer apps: Made simple for users and posts

Posted by Sean Pender on Jul 10, 2018 12:28:07 PM

Consumer apps: Made simple for users and posts

In the age of customer experience, consumer apps make a lot of sense. They’re convenient and easy to use, with one-touch access. They can bridge the gap between services and, ultimately, enable the consumer to live their lives more easily.

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Topics: Customer Apps

Agent networks: The easy way to extend the services of posts

Posted by Sean Pender on Jul 3, 2018 3:37:55 PM

Agent networks: The easy way to extend the services of posts

Keeping up with consumer trends can be difficult and come with a high cost. For the United States Postal Service (USPS), that figure reaches $800 million annually, according to a report from the Office of the Inspector General.

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Topics: Customer Experience

Customer Engagement Strategies - Part 2: Retail Analytics

Posted by Niall Carty on Jul 2, 2018 5:17:00 PM

Customer Engagement Strategies - Part 2: Retail Analytics

The first step in investing in an effective loyalty programme is to understand the requirement and value that a powerful programme can bring. As discussed in part one of this blog series once this initial barrier has been overcome, you can then sign customers up and begin to track and understand consumers and their buying habits. This data should be viewed as a valued asset and contribution to your business. The next steps are to then delve deeper - and track, extract and analyse this valuable information. You can then begin adding invaluable data to your marketing and business plans with retail analytics.  

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Topics: Postal sector news, Customer Experience

MobileRiposte helps logistics business expand its postal service

Posted by Sean Pender on Jun 21, 2018 3:57:27 PM

MobileRiposte helps logistics business expand its postal service

We’re living in the age of convenience and consumers are taking full advantage of the power of the internet.

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Topics: Customer Experience

Mobile point of service for posts - the do's & don'ts

Posted by Sean Pender on Jun 7, 2018 10:24:43 AM

Mobile point of service for posts - the do's & don'ts

Thinking of putting mobile solutions in your post office?

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Topics: mPOS

Is mobile point of service (mPos) suited to your post?

Posted by Sean Pender on May 29, 2018 3:16:23 PM

Is mobile point of service (mPOS) suited to your Post?

Want to get rid of those lines at your post office?

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Topics: mPOS

Empower postal employees with mPos

Posted by Ciaran Hurley on May 22, 2018 4:28:53 PM

Empower postal employees with mPoS

What’s the best thing about shopping in an Apple store?

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Topics: mPOS

Escher Group exhibit at the 2018 National Postal Forum

Posted by Ciaran Hurley on May 17, 2018 2:19:35 PM

Escher Group exhibit at the 2018 National Postal Forum

Last week Escher Group Exhibited at the 50th Anniversary National Postal Forum (NPF) held in San Antonio, Texas.  NPF has partnered with the United States Postal Service (USPS) to present the mailing and shipping industry's premier educational venue, trade show and networking event. Held once a year in the spring, the four-day NPF is the only event that works directly with USPS managers to provide the most comprehensive educational and networking platform possible for meeting the needs of the industry and postal customers.  This year’s Forum was attended by over 4,000 postal customers, service providers, equipment manufacturers and USPS executives.

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Topics: Postal sector news, Escher News

4th Small Posts and Islands Postal Forum

Posted by Ciaran Hurley on Apr 27, 2018 1:57:04 PM

4th Small Posts and Islands Postal Forum

Last week Escher proudly sponsored the 4th Small Posts and Islands Postal Forum in Larnaca, Cyprus.

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Topics: Events