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Create better customer experiences for the always on consumer with 24/7 posts

Posted by Ciaran Hurley on Aug 21, 2018 10:47:18 AM

Create better customer experiences for the always on customer with 24/7 posts

People pay for convenience.

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Topics: Customer Experience

How mobile post empowers on-the-go consumers

Posted by Ciaran Hurley on Jul 31, 2018 4:50:20 PM

How mobile post empowers on-the-go consumers

In the digital age, consumers expect more from their favorite brands. They want an easy process with same-day delivery and seamless customer support.

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Topics: Customer Experience

Consumer apps: Made simple for users and posts

Posted by Sean Pender on Jul 10, 2018 12:28:07 PM

Consumer apps: Made simple for users and posts

In the age of customer experience, consumer apps make a lot of sense. They’re convenient and easy to use, with one-touch access. They can bridge the gap between services and, ultimately, enable the consumer to live their lives more easily.

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Topics: Customer Apps

Agent networks: The easy way to extend the services of posts

Posted by Sean Pender on Jul 3, 2018 3:37:55 PM

Agent networks: The easy way to extend the services of posts

Keeping up with consumer trends can be difficult and come with a high cost. For the United States Postal Service (USPS), that figure reaches $800 million annually, according to a report from the Office of the Inspector General.

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Topics: Customer Experience

Customer Engagement Strategies - Part 2: Retail Analytics

Posted by Niall Carty on Jul 2, 2018 5:17:00 PM

Customer Engagement Strategies - Part 2: Retail Analytics

The first step in investing in an effective loyalty programme is to understand the requirement and value that a powerful programme can bring. As discussed in part one of this blog series once this initial barrier has been overcome, you can then sign customers up and begin to track and understand consumers and their buying habits. This data should be viewed as a valued asset and contribution to your business. The next steps are to then delve deeper - and track, extract and analyse this valuable information. You can then begin adding invaluable data to your marketing and business plans with retail analytics.  

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Topics: Postal sector news, Customer Experience

MobileRiposte helps logistics business expand its postal service

Posted by Sean Pender on Jun 21, 2018 3:57:27 PM

MobileRiposte helps logistics business expand its postal service

We’re living in the age of convenience and consumers are taking full advantage of the power of the internet.

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Topics: Customer Experience

Mobile point of service for posts - the do's & don'ts

Posted by Sean Pender on Jun 7, 2018 10:24:43 AM

Mobile point of service for posts - the do's & don'ts

Thinking of putting mobile solutions in your post office?

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Topics: mPOS

Is mobile point of service (mPos) suited to your post?

Posted by Sean Pender on May 29, 2018 3:16:23 PM

Is mobile point of service (mPOS) suited to your Post?

Want to get rid of those lines at your post office?

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Topics: mPOS

Empower postal employees with mPos

Posted by Ciaran Hurley on May 22, 2018 4:28:53 PM

Empower postal employees with mPoS

What’s the best thing about shopping in an Apple store?

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Topics: mPOS