Senior Escher Adviser, Pieter Kunz discusses change management in the Postal and Delivery sectors.
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Senior Escher Adviser, Pieter Kunz discusses change management in the Postal and Delivery sectors.

Posted by Maddison Manolis on Jul 18, 2019 4:00:00 PM

Senior Escher Adviser, Pieter Kunz discusses change management in the Postal and Delivery sectors.

In an in-depth and wide-ranging interview, Pieter and Ian discuss:

  • How can posts cope with change?
  • The conflicting needs of falling letter volumes and rising parcel volumes
  • Developing new services taking into account the USO and the dynamic nature of the parcel delivery market
  • Key talent for change management
  • Transforming customer needs into services
  • Technology as an enabler and disruptor of services
  • Push-back from unions to plans to reduce headcount
  • Technology in the last mile - including interacting with the recipient and optimizing the last mile
  • Digital transformation in the post office
  • Franchising post office networks
  • Digital cannibalization of over-the-counter business
  • Self-service terminals in post offices
  • The future of the post office

Look out for more of Escher's leadership team featuring on the Postal Hub Podcast in the near future.

Topics: Escher News, Change Management