Senior Escher Adviser, Pieter Kunz discusses implementing change in the Postal and Delivery sectors.
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Senior Escher Adviser, Pieter Kunz discusses implementing change in the Postal and Delivery sectors.

Posted by Maddison Manolis on Aug 1, 2019 4:00:00 PM

Senior Escher Adviser, Pieter Kunz discusses implementing change in the Postal and Delivery sectors.

 

Following on from their recent discussion on change management, Pieter and Ian talk about how to implement change in the postal and delivery sector.  Some of the topics covered in their discussion:

  • Striving to reduce costs while maintaining quality of service
  • Speed and frequency of letter delivery
  • Flexible delivery models
  • Volume declines, automation, and head count
  • Limitations on work hours, and part time work
  • Combining letters with parcels for delivery
  • Cases where it’s impossible or not necessary to combine letter and parcel delivery
  • Delivery vehicles
  • Increasing productivity in a large workforce
  • Redeploying staff internally and outside the company - and union engagement
  • Technology and productivity
  • AI and machine learning
  • Changing delivery speed
  • Introducing new services while trying to reduce costs
  • What do customers really want from a letter delivery service - certainty or price?
  • Why the USO isn’t a barrier to developing new delivery solutions

Look out for more from Escher’s leadership team on the Postal Hub Podcast in the future.

Topics: Escher News, Change Management