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From Uncertainty to Opportunity: How Posts Can Deliver Faster, Cheaper, and Better

Posted by Maddison Manolis on Jun 14, 2019 10:00:00 AM

From Uncertainty to Opportunity: How Posts Can Deliver
Faster, Cheaper, and Better

Delivering through times of uncertainty is no easy task, yet postal operators and couriers do so every day. From the massive growth in eCommerce activity resulting in the exponential increase in parcel volumes, to higher demands from customers for greater visibility, tracking, and control,  to expectations for same or next day delivery, simplified returns process, and dynamic delivery, many posts are coping with changes from the demand side as best they can with traditional models and incremental technology improvements.

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Topics: Counter automation, Technology, Customer Experience, WMX Europe

HOW CAN POSTS OFFER 24/7 SERVICES?

Posted by Maddison Manolis on May 8, 2019 4:00:00 PM

HOW CAN POSTS OFFER 24/7 SERVICES?

New York may pride itself as being the city that never sleeps, but the “always on” nature of the connected society is having a significant effect on the way we work, rest, and play. Thanks to increased internet access and the proliferation of mobile devices, a 24/7 digital lifestyle is now the norm for most people. As a result, postal organizations that do not offer a round-the-clock service run the risk of losing both customers and business opportunities.

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Topics: Customer Experience

PUTTING THE CUSTOMER FIRST THROUGH TECHNOLOGY

Posted by Maddison Manolis on Apr 9, 2019 8:37:00 AM

PUTTING THE CUSTOMER FIRST THROUGH TECHNOLOGY

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Topics: Consumer Engagement, Technology, Customer Experience

4 technologies that are helping posts to cut lines and increase sales

Posted by Sean Pender on Nov 5, 2018 12:36:22 PM

4 technologies that are helping posts to cut lines and increase sales

Take a second to think about this question: When was the last time you truly didn’t feel busy?

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Topics: Postal sector news, Customer Experience

Customer Engagement Strategies - Part 1: Loyalty Programme Software

Posted by Sean Pender on Sep 4, 2018 5:38:00 PM

Customer Engagement Strategies - Part 1: Loyalty Programme Software

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Topics: Postal sector news, Customer Experience

How posts are pushing the envelope in a digital world

Posted by Sean Pender on Aug 28, 2018 11:46:50 AM

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Topics: Customer Experience

Create better customer experiences for the always on consumer with 24/7 posts

Posted by Ciaran Hurley on Aug 21, 2018 10:47:18 AM

Create better customer experiences for the always on customer with 24/7 posts

People pay for convenience.

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Topics: Customer Experience

How mobile post empowers on-the-go consumers

Posted by Ciaran Hurley on Jul 31, 2018 4:50:20 PM

How mobile post empowers on-the-go consumers

In the digital age, consumers expect more from their favorite brands. They want an easy process with same-day delivery and seamless customer support.

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Topics: Customer Experience

Agent networks: The easy way to extend the services of posts

Posted by Sean Pender on Jul 3, 2018 3:37:55 PM

Agent networks: The easy way to extend the services of posts

Keeping up with consumer trends can be difficult and come with a high cost. For the United States Postal Service (USPS), that figure reaches $800 million annually, according to a report from the Office of the Inspector General.

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Topics: Customer Experience