Escher Group's Second Annual Future of Posts Survey
BOSTON - Dec. 11, 2018 - Escher Group, the company transforming the postal and courier market with an innovative customer engagement platform, today announced the results of its second annual postal industry survey, the Future of Posts 2019. The results, which include responses from more than 30 countries, highlight the recent pressures felt by the postal industry and the roles technology and the customer experience are playing in new postal strategies. The emphasis on customer engagement and rising parcel volumes is leading to the creation of innovative solutions. By optimizing the channels that consumers use to interact with Posts, Operators are connecting and staying relevant with the modern customer.