November 5, 2018 Postal sector news, Customer Experience
Providing excellent customer experience is critical to Postal Operators success. In this blog learn about 4 technologies being deployed by Posts to provide excellent customer experience.
Take a second to think about this question: When was the last time you truly didn’t feel busy?
The first step in investing in an effective loyalty programme is to understand the requirement and value that a powerful programme can bring. As discussed in part one of this blog series once this initial barrier has been overcome, you can then sign customers up and begin to track and understand consumers and their buying habits. This data should be viewed as a valued asset and contribution to your business. The next steps are to then delve deeper - and track, extract and analyse this valuable information. You can then begin adding invaluable data to your marketing and business plans with retail analytics.
Last week Escher Group Exhibited at the 50th Anniversary National Postal Forum (NPF) held in San Antonio, Texas. NPF has partnered with the United States Postal Service (USPS) to present the mailing and shipping industry's premier educational venue, trade show and networking event. Held once a year in the spring, the four-day NPF is the only event that works directly with USPS managers to provide the most comprehensive educational and networking platform possible for meeting the needs of the industry and postal customers. This year’s Forum was attended by over 4,000 postal customers, service providers, equipment manufacturers and USPS executives.